IGCSE Business Studies 2.5 Organisation structure and employees Topic Practice

Backyard Shoez is a retail business located in Nairobi, Kenya. It sells a wide range of shoes, handbags and accessories for ladies only. Backyard Shoez has three shops in Nairobi. The shops are located in a busy shopping centre where there are other shoe shops.
(Source adapted from: https://backyardshoez.co.ke/)

Which functional area would be responsible for quality control?

Select one answer.

Tata Motor Company began trading in 1868, and is now part of a large group of companies that is estimated to be worth $ 100 billion. Tata Motor Company manufactures a wide range of cars, buses and trucks. It is India's largest maker of vehicles with manufacturing centres in many countries including Korea, Italy and the UK.

One of the main aims of Tata Motor Company is to produce goods that the public want and need. It is currently working on electric cars that are more environmentally friendly. Tata Motor Company plays an active role in community development such as building schools, houses and investing in the health and welfare of local people.
(Source adapted from: https://www.tatamotors.com/about-us/)

State one reason why a Tata Motor Company employee could be dismissed.
In December 2016 the global vehicle sales for Tata Motor Company were 89,841.
In December 2017 the global vehicle sales figure was 23\% higher.

In 1985 Emirates started its airline business with just two aircraft. It is now a well-known airline with over 265 aircraft flying to over 180 destinations around the world.

Emirates has won many awards for service and reliability. Until 2016 passengers rated Emirates the leading airline to travel with. However, in 2017 its rating dropped from first to fourth.

Which one of the following departments would send an invoice to a supplier?

Select one answer.

Hans Raj Mahajan Worldwide (HRMW) is an established manufacturer of sports equipment and sportswear in India. It is a family-run business, which started trading in 1925 and since then has grown to become an established business. Its products are exported across the world. These include footballs, boxing gloves, hockey sticks and sports clothing.

State one possible reason why HRMW has a short span of control.

Artify Studio was set up in 2015 by Tay Hui Jae in the busy Kampong Glam area of Singapore. Artify Studio's aim is to have 'a communal art space where people can come together and paint, where people would be given as much creative freedom as they would have if they were in their own spaces.'

Artify Studio provides many services including its popular Liberty Art Jam where customers can paint as well as listen to music. The studio offers a Corporate Art Jam and Regular Kids Classes. Customers can purchase art materials after attending the studio.

Artify Studio is a profit-making organisation with a social element. It employs seven part-time people, all of whom are art enthusiasts.

Which one of the following functional areas is responsible for the recruitment of new employees?

Select one answer.

Define the term delegation.

The Better Toy Store (TBTS) is a children's toy shop. TBTS has three shops in Singapore. Two of the shops are located in busy shopping malls and the third is located at the Jewel Changi Airport. TBTS has a website for customers looking to buy toys online.

TBTS selects toys to sell that are excellent for play, value, design and quality. All TBTS toys are environmentally friendly.

Which one of the following is a role of the production function?

Select one answer.

The LEGO Group is a privately-owned business in Denmark. The business was founded in 1932 by the Kristiansen family. The family still owns it. The name LEGO is an abbreviation of two Danish words, 'leg godt' which means 'play well'. It is now one of the world's largest manufacturers of toys with 15 factories and over 18,000 employees around the world.

LEGO manufactures toys, games and art materials for boys and girls of all ages, and products from films such as Star Wars and Harry Potter. It believes that children are the role models of the future and playing with LEGO can support children in a developing and complex world.

Cadbury was founded in 1842 when John Cadbury opened a shop in Birmingham in the UK. The shop sold cocoa and drinking chocolate. Cadbury is now one of the major chocolate manufacturers in the world.

In 1918 the first overseas Cadbury factory was opened in Hobart, Tasmania in Australia. Another factory opened in South Africa in 1938. Cadbury chocolates are sold across the world and other factories have been opened. Cadbury produces many well-known brands, such as Dairy Milk, Buttons and Crunchie. It also produces ice cream and cakes.

Cadbury is now part of Mondelez, the largest snack business in the world.

Which one of the following functional areas would a skilled machinist work in?

Select one answer.

Irsi Chocolatier is a chocolate shop in Brussels, the capital city of Belgium. There are many other chocolate shops nearby. Opened in 1989 by the Corne family the business now has four directors and three employees. Florent Corne is the Managing Director with three other family members as Directors. Irsi Chocolatier opens from Tuesday till Saturday. The shop sells a variety of handmade chocolates and jelly fruit sweets. It delivers locally and has a website for information purposes only.

Which one of the following functions is responsible for public relations?

Select one answer.