What you’ll learn2 learning objectivesChoose one objective for a focused lesson, or study the complete topic.9.2.1Quality control and assurance• Quality control and quality assurance- quality in terms of meeting customer expectations- the importance of quality- the impact of methods of quality control on a business- the impact of methods of quality assurance on a business- the impact of Total Quality Management (TQM) on a businessSyllabus objective9.2.2Benchmarking• Benchmarking- the importance of benchmarking in quality managementSyllabus objective