Course review

4.5 The seven Ps of the marketing mix

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Learning objective

4.5.1—Product

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• Analyse the relationship between product life cycle, product portfolio, and marketing mix • Evaluate extension strategies • Analyse the relationship between product life cycle, investment, profit, and cash flow

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Learning objective

4.5.2—Branding

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• Apply branding awareness, development, loyalty, and value • Analyse the importance of branding • Branding affects recognition, trust, differentiation, loyalty, and pricing power

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Learning objective

4.5.3—Pricing methods

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• Evaluate cost-plus or mark-up pricing, penetration pricing, loss leader, predatory pricing, and premium pricing • Pricing method suitability depends on objectives, costs, competition, demand, positioning, and product life cycle

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Learning objective

4.5.5—Promotion

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• Apply above the line, below the line, and through the line promotion • Evaluate social media marketing as a promotional strategy

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Learning objective

4.5.6—Place

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• Evaluate importance of different distribution channels • Distribution channel choice affects reach, control, cost, convenience, and customer experience

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Learning objective

4.5.7—People

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• Evaluate importance of employee-customer relationships in marketing a service and cultural variation in these relationships • People shape service quality, brand image, trust, and customer satisfaction

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Learning objective

4.5.8—Processes

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• Evaluate importance of delivery processes in marketing a service and changes in these processes • Processes affect consistency, efficiency, service quality, and customer experience

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Learning objective

4.5.9—Physical evidence

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• Evaluate importance of tangible physical evidence in marketing a service • Physical evidence supports customer confidence when services are intangible

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Learning objective

4.5.10—Appropriate marketing mixes

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• Evaluate appropriate marketing mixes for particular products or businesses • Effective marketing mixes align with target market, positioning, objectives, competition, and resources

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