Course review

2.2 Organizational structure

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Learning objective

2.2.1—Organizational structure terminology

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• Apply delegation, span of control, levels of hierarchy, chain of command, bureaucracy, centralization, decentralization, delayering, and matrix structure • These terms describe authority, communication, responsibility, and coordination inside organizations

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Learning objective

2.2.2—Organization charts

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• Interpret flat or horizontal, tall or vertical, and product/function/region organization charts • Charts show formal reporting lines, hierarchy, departments, and spans of control

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Learning objective

2.2.3—Suitability of organizational structures

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• Evaluate appropriateness of organizational structures when external factors change • Structure should fit size, strategy, culture, technology, environment, and communication needs

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